Terms & Conditions of sale
1- These conditions of sale govern the purchase contract between «Exclusive Srl», hereinafter also referred to as «Seller» and the customer who declares to know and unconditionally accept the general conditions of sale to fulfill all the obligations envisaged. Exclusive Srl is authorized to modify or integrate these conditions at any time, without having to give prior notice. These will not have retroactive effect.
2- ORDERSThe order will be considered completed only when it is inserted into the company platform with the complete compilation of all the data necessary for the exact billing and correct delivery of the goods and with the receipt by the Seller of the expected payment. The inclusion in the platform will be notified via an automatic email to the customer containing the order summary. Any additional costs of transport costs that may be determined by the release of insufficient data for delivery will be fully charged to the customer. Exclusive Srl reserves the right not to accept the order that contains products that are no longer available. In this case, the purchase contract will not be concluded so the Seller will return to the customer the amounts that will have come into its possession in reference to the non-perfected purchase contract. We make sure that all details displayed for a particular item are correct at the time the information was entered into the system. While care has been taken to ensure that the details displayed are as accurate as possible, what you will see on your monitor may be slightly different and therefore we cannot guarantee that the images accurately represent the actual products you are purchasing. Offers and promotions change frequently, we reserve the right to withdraw and / or change offers and promotions at our discretion. We may be unable to accept your order for the following reasons:
- The item you ordered is out of stock and will no longer be in production
- The payment cannot be authorized or there are reasonable grounds to suspect that the payment may be fraudulent
- A system error has occurred and we have not received the order and / or payment
For any dispute relating to the executed order, the Judge of the place of residence or domicile of the consumer will be competent.
3- SHIPMENTSThe shipping times are indicative and therefore no responsibility can be attributed to Exclusive Srl for the anticipated or delayed shipment, as causes are not directly attributable to it. The goods are shipped to the destination indicated by the customer indicated on the platform in the appropriate section, any other addresses if not specified in the platform will not be taken into consideration. The goods are shipped via National Couriers, complete with transport document or accompanying invoice. The relative cost is already included in the price. This service refers to delivered goods: ground floor, truck side in correspondence with the customer's house number, no additional services are provided with delivery included in the price. If the order is located outside the Italian territory, we kindly ask you to contact us for information on costs and methods as we rely on different carriers depending on the area.
4- PAYMENTThe payment of the order can be made in one of the methods specified on the order entry page. Once the preferred type of payment has been chosen, in the order summary notified by email there will be the details to proceed (bank details, link for Paypal ...) We inform you that any discrepancies between the data communicated by the Customer to the order and the data entered on the bank transfer bank, could cause delays in the acceptance of the order by the Seller. In case of bank transfer, the goods will not be shipped until the credit is received. In the event of installments, the granting of the operating loan / renting and the completion of the order are subject to prior approval by the operating financing / renting company. Upon approval of the dossier, the contract must be confirmed and accepted by digital signature (One Time Password). Until the OTP signature is made, the goods will not be shipped, we therefore recommend a speedy execution in order to streamline waiting times.
5- WARRANTYThe consumer is the owner of the rights provided for by Legislative Decree no. 24 of 02-02-2002. The products have a guarantee, for lack of conformity, for 24 months from their delivery in case of purchase made out to private individuals, while for purchase by legal persons and natural persons acting for purposes related to business or professional activity and who purchase with VAT number, the warranty is 12 months. The Seller guarantees that the goods sold conform to the declared characteristics and are suitable for the use for which the object is to be used. The term for the guarantee of the goods starts from the day of delivery of the products. The warranty is excluded in the event of damage attributable to an abnormal use of the product by the purchaser or to environmental conditions of localization of the purchased good such as, by way of example but not limited to, high humidity of the room, overheating of the room, temperatures and exceptional weather conditions, unusual or improper uses made by the buyer such as poor maintenance (cleaning with improper products or means) or for use that is not suitable for the characteristics for which the object is to be used. To communicate a defect and exercise the right to guarantee, the customer must document, via an e-mail to firstname.lastname@example.org, the conformity defects found, also by means of any digital photos if necessary. This will allow Exclusive to establish if the defect found is attributable to production problems (conformity defects), and in this case the defective material will be repaired primarily or replaced by the defective piece or, alternatively, replaced against the return of the defective one. . In the event that the Seller determines the improper use of the product by the customer, no free replacement will be made. After receipt of this communication and / or documentation, the Seller will communicate its decisions by giving the authorization, or not, to the return of the defective material, with the possible shipment, via e-mail, of a document that must be attached to the goods to be returned. The replacement will be made as soon as possible.
6-RIGHT OF WITHDRAWALThe sale is subject to the Legislative Decree n. 206 of 09/06/2005 art. 64/68 which provides for the possibility for the consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating a VAT number in the order form) to make use of the right of withdrawal. This right consists in the customer's right to withdraw from the purchase contract, return the purchased good and request a refund of the price paid without any penalty and without indicating the reason. PLEASE NOTE: It will not be possible to exercise the right of withdrawal for products with special changes at the customer's request. To exercise this right it is necessary: 1) to send within 14 days from the delivery date of the material by the Courier, a registered letter with return receipt addressed to: Exclusive Srl, Via Cascina Venina, 4 / a, 20090 Assago ( MI) indicating the name and surname of the order holder, order number and date, code, name and quantity of items and bank details to obtain the transfer. 2) anticipate the request by e-mail, with the same information, to the address email@example.com 3) wait for approval by e-mail within 30 days from the arrival of the communication. The customer undertakes and undertakes to return the product / s no later than ten working days from the date of the approval issued by the Seller to the address communicated. 4) The products must be returned intact, unused, altered, stained, wet or damaged. The products must be returned in their original packaging complete with all its parts and accessories; Products must be returned in a single shipment. The Seller reserves the right not to accept products from the same order, returned and shipped at different times; 5) If all the required conditions are met, and after the Seller has received the return and checked that all the requirements have been met, the refund will be made within 30 days from the date on which the Seller became aware of the exercise of the right of withdrawal, once it has been verified that the withdrawal took place in compliance with the above conditions. The costs incurred for returning the products, none excluded, are fully charged to the customer. Please note: We reiterate that this right is reserved only for natural persons (consumers), therefore it cannot be exercised by legal persons and natural persons who act for purposes related to any entrepreneurial or professional activity carried out and who purchase with a VAT number.
7 - ORDER CANCELLATIONIf you wish to cancel an order you have placed you must contact us immediately by sending an email
to firstname.lastname@example.org with all the details of the order (reference number and your data used). We will reply to the email with the cancellation confirmation.
8- INFORMATION FOR THE PROCESSING OF PERSONAL DATAPursuant to and for the purposes of art. 13 Legislative Decree no. 196/2003, the following is announced: a) the personal data voluntarily provided when completing the registration or order form will be processed, also through the use of IT and telematic procedures on the Data Base, for management purposes, statistics, commercial, promotional, advertising, relating to products and services of Exclusive srl b) the acquisition of personal data is optional; however, any refusal to respond or to express consent may make it impossible for the Seller to be able to carry out the tasks necessary to complete the order c) the personal data provided may be communicated and disseminated for all the purposes indicated above in the letter a) of this information, also to other companies of the group to which 'Exclusive srl' belongs d) in relation to the aforementioned processing, the person to whom the personal data refer has the right at any time to obtain confirmation of the existence or not of the same data and to know its content and origin, verify its accuracy or request its integration or updating, or correction pursuant to art. 7 of Legislative Decree no. 196/2003. Pursuant to the same article, the interested party has the right to request the cancellation, transformation into anonymous form or blocking of data concerning him, even if pertinent to the purpose of the collection or for the purpose of sending advertising or direct sales material or for carrying out market research or commercial communication. e) the owner of the processing of personal data is Exclusive Srl, Via Osservatorio, 1 98121 Messina (ME)